IATA Cargo Claims & Loss Prevention Handbook: 2027 [paper]

IATA Cargo Claims & Loss Prevention Handbook (CCLPH)

The official IATA manual designed to help airlines, freight forwarders, and cargo handlers prevent claims, reduce losses, and improve cargo security during air transportation. It provides standardized procedures, best practices, and regulatory guidance for managing cargo claims, including loss, damage, delay, and pilferage.

Key Features of the CCLPH

1. Cargo Claims Management
   • Procedures for filing, investigating, and resolving cargo claims.
   • Roles and responsibilities of airlines, freight forwarders, and shippers.
   • Legal frameworks and liability limits under international air cargo regulations
2. Loss Prevention Strategies
   • Best practices to minimize cargo damage, theft, and delays.
   • Risk assessment and mitigation techniques for high-value, perishable, or hazardous cargo.
   • Security measures to prevent pilferage and unauthorized access.
3. Documentation and Compliance
   • Requirements for air waybills, cargo manifests, and other shipping documents.
   • Compliance with IATA, ICAO, and national regulations.
   • Handling special cargo (e.g., perishables, live animals, valuables).
4. Training and Awareness
   • Guidelines for training staff on cargo handling, claims processing, and loss prevention.
   • Awareness campaigns to educate stakeholders on common causes of cargo claims.
5. Case Studies and Examples
   • Real-world examples of cargo claims and how they were resolved.
   • Lessons learned from past incidents to improve future practices.

Who should use the CCLPH?

• Airlines and their cargo operations teams.
• Freight forwarders and logistics providers.
• Cargo handlers and ground staff.
• Shippers and consignees involved in air cargo.
• Insurance providers and legal professionals dealing with cargo claims.

Published: September, 2026
Effective Date: Jan 1, 2027, until Dec 31, 2027
IATA Product code: 8651-13

Related IATA Manuals:

2027 Dangerous Goods Regulations
2027 Perishable Cargo Regulations
2027 Live Animals Regulations
2027 Temperature Control Regulations
2027 Compassionate Transportation Manual
2027 IATA Cargo Handling Manual

IATA CCLPH