On this page you can find the FAQs by topic. Can’t find what you are looking for? Contact us!
How to pay?
- Invoice/ Bank transfer
- Creditcard (VISA or Mastercard)
- Payment in advance
Customers from the EU are invoiced in Euro. All other customers can chose between US Dollar, Pound Sterling or Euro.
Shortly after your products have been shipped you will receive your invoice by e-mail in PDF. We do not send hardcopy invoices, unless on special request.
We will include an invoice for shipments outside the EU for customs purposes.
If you pay by IBAN within the EU we do not charge bank cost. IBAN payments in USD are charged with €10.
Non IBAN payments outside the EU are charged with €15.
We will add extra charges for Creditcard / iDeal and Paypal payments, contact us for details.
Dutch customers will always be charged with VAT, unless they have proven exemption.
If your company is located outside the Netherlands, but within the EU and has a valid VAT number we will not charge you VAT.
All components, instruments, DVDs, PDFs and Online products are taxed with 21% of the price.
For publications and standards the rate is 9%.
Not found what you were looking for?