This page contains the most frequently asked questions about ordering and payment, sorted by topic. Did you not find what you were looking for? Contact us!
Ordering & payment
If it is available, we will get it for you!
At the moment we only have our bestsellers on the website, to give you an idea of our range of publications. However, we can order (almost) any standard or publication for you. Contact us or send us an RFQ with your inquiry!
All stated prices are exclusive of VAT and shipping costs (unless stated otherwise).
Price changes: All prices are subject to change without notice and are not guaranteed. Kreisler Import BV has the right to pass on an increase of prices by the supplier or in other cost price increasing factors (such as import duties, exchange rates, taxes, etc.) to the buyer.
Typing errors are also reserved.
You will receive automatically an order confirmation. However, this does not guarantee that you will also find this confirmation in your inbox.
- Please check your spam filters, it is possible that your confirmation has been blocked. You can prevent this by adding our email address to the Safe Senders List.
- If you haven’t heard from us within 24 hours, please contact us.
We constantly checking our e-mail inbox. Orders are processed the same day. Unless you reserve a forthcoming publication, you will receive an e-mail with the expected delivery time. Titles that we do not have in stock are usually delivered within a few days. Same day shipping for all in-stock items (order received before 3:00 p.m.).
Need a publication urgently? Please contact us for the possibilities!
Bookstores can get discount on a large part of our range of publications. The discount depends on a number of factors, such as quantity ordered, publisher or the condition of a book etc. Please contact us for more information!
Discount for large numbers
Do you want to order 15 or more of the same products? Please contact us for a possible discount.
If you need 15 copies or more of the same title, please contact us for the correct shipping costs and possible discounts.
It is possible that a book is no longer printed and can therefore no longer be ordered in the regular way. A second-hand copy sometimes offers a solution! Send us the full title and / or ISBN number and / or edition of the book you are looking for.
If it’s available, we’ll find it!
We accept orders from both private individuals and businesses. However, private individuals will be requested to prepay their orders. Please note that all EU based companies must provide a valid VAT number.
What is an e-book?
An e-book is the digital version of a paper book. You download the digital file and it can be opened and read on a tablet, such as the iPad, but also on an e-reader or on your computer.
What are the benefits of an e-book?
First, the ease of use; the books can be downloaded anytime, anywhere and are immediately readable. You can make notes in the text and easily find passages by using the search function on your computer, iPad or e-reader. Second, e-books save space and you can access multiple books with one device.
What does DRM stand for?
DRM stands for Digital Rights Management, or copyright for digital products.
What format of e-books does Kreisler sell?
Kreisler prefers to sell e-books in e-pub and PDF format with or without DRM (Digital Rights Management).
What is DRM?
DRM (Digital Rights Management) means that the e-books are marked with visible and invisible characteristics. DRM ensures copyright protection.
Can I return an e-book or a digital product?
You can’t return e-books or digital publications.
Can I print an e-book?
This differs per e-book and is determined by the publisher. Please contact us for more information.
Can I copy or forward an e-book?
In connection with the copyrights it is not allowed to copy e-books, to place them on a network or to forward them to third parties.
Our NATO CAGE (NCAGE) Code is H5059.
You can pay by:
- Invoice / Bank transfer
- Creditcard (VISA or Mastercard)
- Payment in advance
Customers from the EU are invoiced in Euro. All other customers can chose between US Dollar, Pound Sterling or Euro.
Shortly after your products have been shipped you will receive your invoice by e-mail in PDF. We do not send hardcopy invoices, unless on special request.
We will include an invoice for shipments outside the EU for customs purposes.
For prepaid orders, this will be stated on the invoice. You will receive proof of the transaction by e-mail.
If you pay by IBAN within the EU we do not charge bank cost. IBAN payments in USD are charged with €10. Non IBAN payments outside the EU are charged with €15.
We will add extra charges for Creditcard / iDeal and Paypal payments, contact us for details.
Dutch customers will always be charged with VAT, unless they have proven exemption. If your company is located outside the Netherlands, but within the EU and has a valid VAT number we will not charge you VAT.
For publications and standards the rate is 9%.
All components and instruments are taxed with 21% of the price.