IATA Ground Operations Manual (IGOM): 2027 [digital]

IATA Ground Operations Manual – IATA IGOM 2027

Standardizes ground handling processes and procedures to reduce the complexity between working with multiple airlines, airports and ground service providers.

Standardizing ground and ramp operations for airlines can help drive down costs, reduce the risk of aircraft damages and simplify training requirements. The IGOM has also been known as an acceptable means of compliance for a reference tool for ISAGO audits.

The IGOM contains:

• Chapter 1 – Passenger handling procedures (passenger departure, passenger security, passenger arrival, transfer and transit)
• Chapter 2 – Baggage handling procedures (cabin baggage, checked baggage, offloading of checked baggage, mishandled or unclaimed baggage)
• Chapter 3 – Aircraft general safety/servicing operations (ramp safety in aircraft handling, safety during fueling/defueling, adverse weather conditions, hand signals)
• Chapter 4 – Aircraft turn-around (aircraft arrival, aircraft doors, aircraft departure, aircraft towing)
• Chapter 5 – Load control (load control principles, regulatory requirements, qualification requirements, documentation)
• Chapter 6 – Airside safety operational oversight (turnaround coordination/supervision requirements, reporting-incidents, accidents and near-misses, airside safety investigation procedure, emergency response procedures)

This Edition will be effective from: January 1, 2027 To December 31, 2027

IATA 6399-15, IGOM 27, IGOM-15